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Voice Systems Administrator

Department: Central Office
Posted on: May 12, 2023

Job Description:

NITCO’s Central Office team is looking to add a voice system administrator with the primary job function of managing all aspects of a class 4 / 5 Voice Switch (Metaswitch) along with assisting with management of transport circuits to customers. This includes but is not limited to the following duties.

· Manage translations in the Metaswitch

· Keep Metaswitch updated with patches

· Configure and manage all TDM and SIP connections between NITCO and other carriers

· Work with Central Office technicians for T1 and DS3s connected to the Metaswitch

· Assist HPBX team with higher level support of phone issues.

· Assist HPBX team with deployment of SIP trunks and PRIs when needed

· Diagnosis and resolve voice related issues impacting customer base

· Pro-actively analyze for and resolve issues before customers become aware of issues

· Assist with resolution of phone feature issues

· Respond to emergency switch issues that arise

· Respond to security events involving voice related services

· Work with Central Office techs on the configuration and deployment of voice and transport circuits to customer locations

· Assist in all areas of Central Office as needed

Job is full time 40 hour a week position (8 – 5 M – F) with possibility of call outs. Occasional night work will be required to perform maintenance work.

Qualifications and Skills:

· Must have 5+ years of voice switch experience

· Understanding of SS7 and SIP required

· Networking understanding (IP, VLAN) strongly desired

· Must be able to handle difficult and frustrating situations

· Analytical ability to identify, research and resolve problems quickly and efficiently

· Ability to learn new technology and skills as they emerge

· Must be able to work alone and as part of a team

· Must be able to handle multiple interruptions and changes to job priorities throughout the day

· Ability to multitask

Physical Requirements

· Occasionally lift up to 40lbs

· Sitting over 80% of the time

· Keyboard greater than 80% of the time
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