Department: Central Office
Posted on: May 12, 2023
Job Description:
NITCO’s Central Office team is looking to add a voice system administrator with the primary job function of managing all aspects of a class 4 / 5 Voice Switch (Metaswitch) along with assisting with management of transport circuits to customers. This includes but is not limited to the following duties.
· Manage translations in the Metaswitch
· Keep Metaswitch updated with patches
· Configure and manage all TDM and SIP connections between NITCO and other carriers
· Work with Central Office technicians for T1 and DS3s connected to the Metaswitch
· Assist HPBX team with higher level support of phone issues.
· Assist HPBX team with deployment of SIP trunks and PRIs when needed
· Diagnosis and resolve voice related issues impacting customer base
· Pro-actively analyze for and resolve issues before customers become aware of issues
· Assist with resolution of phone feature issues
· Respond to emergency switch issues that arise
· Respond to security events involving voice related services
· Work with Central Office techs on the configuration and deployment of voice and transport circuits to customer locations
· Assist in all areas of Central Office as needed
Job is full time 40 hour a week position (8 – 5 M – F) with possibility of call outs. Occasional night work will be required to perform maintenance work.
Qualifications and Skills:
· Must have 5+ years of voice switch experience
· Understanding of SS7 and SIP required
· Networking understanding (IP, VLAN) strongly desired
· Must be able to handle difficult and frustrating situations
· Analytical ability to identify, research and resolve problems quickly and efficiently
· Ability to learn new technology and skills as they emerge
· Must be able to work alone and as part of a team
· Must be able to handle multiple interruptions and changes to job priorities throughout the day
· Ability to multitask
Physical Requirements
· Occasionally lift up to 40lbs
· Sitting over 80% of the time
· Keyboard greater than 80% of the time
Send resume to: nitcohr@nitco.com
