Service Announcements

Service Announcements

NITCO Statement on Network Outage 11/2/2021

To our customers experiencing issues with NITCO service,

 

Many of you are experiencing the hardship of an internet outage. As of today, Five percent of our customers are without service. We know this is frustrating and we’re working to resolve this as soon as possible. As we reported, we believe a solar storm disabled all NITCO supplied Comtrend 3120 Modems at our customer residences and businesses. Here is what we know and what you can do to help:

  1. If you have one of these modems or are without service contact our Help Desk and confirm your outage. It’s best to send an email to helpdesk@nitco.com and we will give you notice when the technician will be coming.
  2. Your NITCO Team is working overtime to get you restored. A technician visit is required to reprogram your equipment.
  3. We may request a later than normal time to visit your residence to reprogram your equipment.
  4. Our customers are our number one priority. We will get you back in action as fast as possible.

 

To those of you that have reached out, we appreciate your support and understanding.

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NITCO Statement on Network Outage 11/1/2021
 

Approximately 365 of our customers are unable to access their internet and voice services at this time. We have reported that massive solar storms affected equipment both Saturday and Sunday here in Northwest Indiana and in other locations. Customers without service will notice that their modem power light is green. However, the device is not working and will need replacement. We understand the interruption for our customers is very inconvenient.  Our technicians are working diligently to restore services.  If you have not reached out to our help desk yet please email or call.  Please be aware there are long hold times, but we are doing our best to get back to everyone. helpdesk@nitco.com . 219-996-7000

 

You can read information about the solar flares by going to :

https://blogs.nasa.gov/solarcycle25/2021/10/28/sun-releases-significant-solar-flare/

 

University of California research has stated that a solar storm, known as CME, posed the risk of causing catastrophic damage to internet communications.

Fox News has provided some great images and videos:

https://www.foxnews.com/science/geomagnetic-storm-watch-in-effect-halloween-solar-flare

 

Thank you for your patience and understanding.

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NITCO Statement on Network Outage that occurred on 9/28/2021

To All NITCO Customers,

Hebron, Indiana: At approximately 5:30 pm yesterday September 28th, 2021 NITCO was the victim of a Distributed Denial of Service Attack or as it’s more commonly known a DDoS attack. This attack was not a data breach and was intended to cause an outage. The attack, originating from several hundred thousand devices and networks, commonly called a botnet, resulted in NITCO’s service becoming unavailable as it was targeted by a massive spike in traffic that flooded the network.

The event ended at approximately 6:30 pm. As NITCO technicians were diagnosing and investigating the attack, it started again at approximately 11:30 pm. Our technicians immediately narrowed the target down to our Rensselaer network and made the decision to temporarily sever that connection. This allowed enough data to process so that they could determine the target of the DDoS attack and take further steps. 

We wish to reassure our customers that NITCO’s Technicians and staff were able to diagnose the issue very quickly. As soon as the attack and its target were confirmed we acted swiftly to fend off the attack and restore service to all customers. For more information on DDOS attacks and how they occur please check the link on our NITCO website at www.nitco.com/info-library.

We understand how important your internet service is to you, your family, and your business, and we will always work to make sure you remain connected and safe 24/7 all year long. As always we appreciate your comments and inquiries to our Help desk directly or through social media.

Thank you for your patience while we worked through the attack until service was restored and thank you for being a NITCO Customer.

 

Your NITCO Team.

 

What is a Distributed Denial of Service Attack- DDoS?

The most obvious symptom of a DDoS attack is a site or service suddenly becoming slow or unavailable. But since a number of causes — such as a legitimate spike in traffic — can create similar performance issues, further investigation is usually required. Traffic analytics tools can help you spot some of these telltale signs of a DDoS attack:

  • Suspicious amounts of traffic going to a single IP address or IP range.
  • A flood of traffic from users who share a single behavioral profile, such as device type, geolocation, or web browser version.
  • An unexplained surge in requests to a single page or endpoint from overseas.
  • Odd traffic patterns such as spikes at odd hours of the day or patterns that appear to be unnatural (e.g. a spike every 10 minutes)

 

988 info

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Press Release:

September 28, 2021

 

NITCO Continues with Increased Maintenance to Upgrade Services

Rensselaer, Indiana:  NITCO (Northwestern Indiana Telephone Co.) continues with its increased maintenance schedule to upgrade our system in Rensselaer and Morocco. Recently, we scheduled and implemented several maintenance outages while we reconfigured and upgraded equipment in the field and at our cable head-end. We understand that this is inconvenient and appreciate your patience as we work to give you the best Internet, TV, and voice service in your community. For the next several months NITCO will be scheduling additional maintenance windows and scheduled outages.

  • Customers may experience temporary service interruptions lasting 15-30 minutes during the day in various neighborhoods as our crews fix problem areas of the system and upgrade the equipment serving our customers. Due to safety concerns, this work will need to be completed during daylight hours. Our crews are working diligently during these scheduled outages to decrease the duration of service interruptions.
  • We are also scheduling late night, early morning maintenance windows (usually 12mid-6am) in order to upgrade our network infrastructure. Service interruptions during these periods will be of a longer duration, potentially several hours.
  • NITCO will send an email notification to our customers alerting them about the scheduled interruption. If NITCO needs to interrupt customer services for a lengthy period we will also post this information on our Facebook page and website at nitco.com. Customers may want to make sure NITCO has the best email and phone contact info on file for this type of communication.

 NITCO and its employees want to thank all of our customers and encourage anyone with questions about their broadband, cable TV, or voice service to contact us at 219-866-7101.

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 Page updated as of 11/2/2021

 

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