Jobs / careers / help wanted for Copper & Fiber Splicer, Wireless Network Tower Climber, Boring Machine Operator at NITCO Internet Providers, Home Phone Company, Skitter TV, Northwest Indiana, Hebron, Rensselaer, Valparaiso, Chesterton, NWI

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If NITCO has any job openings or any positions available, we will post them here. Do not be discouraged if there are no positions available... we are always interested in networking with new and interesting people!

Central Office
Posted on:
June 5, 2019, 1:43 pm

Job Description:

Primary job tasks will be assisting in the configuration and support of HPBX and VOIP services for customers. This includes but is not limited to configuring network equipment, ATAs, and SIP phones for use with VOIP services; assisting in the running of network cabling for connecting devices; assisting in turn up of SIP trunks with customer; and troubleshooting issues with calls or voice quality issues. In addition to SIP based services some work with be done with configuring PRI or SIP to PRI solution to hand off T1s to customers for legacy PBX systems. Secondary job task will including assisting in basic central office duties such as checking customer connection status, running test for field techs, and any other place where other central office personal need assistance.

Job is full time 40 hour a week position (8 – 5 M – F) with possibility of call outs and night / weekend work for installs that need to occur outside of normal business hours.

Qualifications and Skills:
• Must be able to handle difficult and frustrating situations due to nature of customer base being supported
• Existing knowledge of VOIP preferred
• Analytical ability to identify and resolve problems
• Networking knowledge required
• Ability to learn new technologies as they emerge with little trouble
• Valid driver’s license required
• Must be able to work unsupervised and still keep on task to complete a job correctly and efficiently

• Ability to multi-task
• Extremely patient in dealing with customers
• Detailed oriented for descriptive documentation of calls
• Reliable for working independently and performing a thorough job
• Dependable attendance

Physical Requirements
• Occasionally lifts up to 30 lbs.
• Sitting 80 to 90% of the time
• Keyboarding greater than 70% of the time

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Business Office
Posted on:
June 20, 2019, 12:48 pm

Job Description

Serves as primary point of contact for all customers, including former, existing, new and potential; Answers incoming calls and routes to the appropriate departments and personnel; Opens and closes sales and promotes services of the company while dealing with new and existing customers; attends expos, fairs, and other functions promoting the Company; assists customers with billing inquiries. Initiates and completes service orders for new service, disconnects, and other miscellaneous changes to customers’ accounts; investigates long-distance calls; investigates credit reference for new customers; receives and processes customer payments; reconciles cash drawers; prepares reports; attends departmental meetings upon request; cold calls to potential and existing customers; assist Sales and Marketing with surveys; track all customer contacts; performs other miscellaneous functions to assist in the operations of the department.

May be responsible for cross-trained duties in other departments as necessary and assigned by management. May be required to travel between the Rensselaer and Hebron offices at times. Rensselaer CSR responsible for the daily deposit.


Quallifications and Skills

• Must enjoy working in customer service and meeting the needs of customers
• Friendly, courteous, patient and professional attitude in dealing with customers to promote a high degree of customer service
• Basic knowledge and experience working with Microsoft Word & Microsoft Excel
• Able to learn functions associated with processing service orders and customer payments
• Ability to multi-task frequently on a daily basis
• Display a professional appearance as well as maintain a professional office environment
• Organizational skills to track service orders and ability to return to interrupted activity when multi-tasking
• Analytical ability using common sense based thinking to resolve customer issues
• Willingness to learn rules and regulations of telephony and adherence to applying them
• Attentive to details; performs with a high degree of accuracy
• Trustworthy and respectful of confidential information
• Must be able to work harmoniously with others in a team spirited environment
• Reliability to follow-up with incomplete assignments
• Flexible in working scheduled hours as mandated by the Company and shared amongst the workgroup
• Attendance dependability is paramount to the operations of the department.

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Outside Plant - Construction
Posted on:
May 13, 2019, 10:20 am

Job Purpose:
The construction worker will be required to do labor intensive work such as digging, pulling, pushing, and heavy lifting. The individual will be operating heavy machinery such as backhoes, and boring machines for the placement of copper and fiber optic cable as well as working with aerial cable. A CDL license is required to operate the construction vehicles.

Job Description:

Places and maintains cable within underground conduit system; places direct buried cable using plowing, digging, and trenching equipment; installs and removes aerial cable, including installation of messenger strands and transfer of cable and equipment from old poles to new poles; sets poles using a pole truck and digging and bracing equipment; installs central office feeder and distribution cable; requires familiarity with all RUS practices and standards; performs other duties when needed to assist in the operations of the department.

Qualifications and Skills:
CDL Class A driver's license required to transfer to Lineman position
Insurability with company's carrier
Experience in operating construction equipment
Ability to meet attendance schedule with dependability and consistency
Must be willing to work weekends and emergency callouts

Physical Requirements:
Ability to lift 50 pounds frequently above head
Adaptable to extreme degrees of weather conditions
Physical labor to use a shovel for digging, pulling and pushing heavy cable
Use hands to finger, handle, feel or operate objects, tool, or controls

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