Company phones, VoIP service, internet phones for business. NITCO Northwestern Indiana Telephone Company Hebron, Rensselaer, Valparaiso, Chesterton, NWI
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Main (219) 996-2981 Help (219) 996-7000 Toll-Free (800) 621-2344

Building Relationships. Conversations. Sharing a Photo.
....All that technology has to offer.


Working with you to determine your needs to grow your business is our goal.
Whether its Business, Education, Healthcare, Banking or Government NITCO has Voice solutions that keep you connected wherever you are while saving you money.

As always, you will have support from our 24/7 Help Desk.

For excellent call quality and reliability, check out the NITCO services available to your business!

NITCO offers:

Grow your business with Hosted PBX

Providing a professional experience when your customers call is critical. The way you work is changing. In addition to your usual office, you are working from home and on the road. Your business needs access to all of your voice and data services from anywhere.

Why Choose Hosted PBX? With Hosted PBX, you will have the best-in-class phone system with all the bells and whistles of a big company phone system at an incredibly attractive price.

Hosted PBX is a cloud-based, Voice over IP phone system that delivers superior capabilities at a fraction of the cost of a traditional phone system. Everything you need is included – phones, equipment, installation and training. Advanced features and easy administration makes Hosted PBX the last phone system you’ll ever need to buy.

You will always have the latest in technology! NITCO’s highly-flexible infrastructure grows as you grow—no matter how many locations you have—and you’ll only pay for what you use. Existing phone systems easily integrate into this hosted IP PBX service, providing better support for home workers and satellite offices.

Experience real business benefits when you upgrade your phone system:

  • Low upfront costs for equipment, phones and installation
  • Bundled price includes everything you need
  • No equipment to install, maintain, or occupy space on your premises.
  • Never run separate networks for voice and data again
  • Advanced features such as simultaneous ring, auto attendant, hunt groups, and music-on-hold
  • Scales to meet your changing business needs
  • Easy management and administration-web interface enables you to change features at a click of a mouse
  • Personalized training to ensure you get the most out of your service
  • Integrate branch offices, remote workers and telecommuters

Be more productive with Hosted PBX and get the features you need.

Company-wide features:

  • Auto attendant
  • Automated call distribution
  • Call pickup groups
  • Multi-line hunt groups
  • Find me follow me
  • Selective call rejection
  • Anonymous call rejection
  • Music on hold
  • Click to call
  • Mandatory or optional account codes
  • Conferencing
  • Support for fax and POTS lines

Individual user features:

  • Direct inward dialing
  • Incoming call manager
  • Caller ID
  • Call waiting
  • Do not disturb
  • SimRing
  • Distinctive ringing for internal/external calls
  • Directed call pick-up
  • Call rejection
  • Call forwarding
  • Call park/retrieve
  • Voicemail
  • Automatic recall and callback
  • Integration with your PC for call control, message management and contact lists

Standard and Premium Service available!

Whether you’re a small “mom ‘n’ pop” shop or a growing small or medium business, we have the right solution to fit your company’s needs. Call one of our Business Solutions Specialist at 219-996-2981 to see what NITCO’s PBX can do for you.

Get dedicated access for your PBX!

For excellent call quality and reliability, use PRI lines for voice connectivity, data connectivity, video conferencing, faxing—all simultaneously!

A PRI, or Primary Rate Interface line is a telecommunication standard—enabling traditional phone lines to carry voice, data and video traffic.

Why PRI? Your business requires guaranteed call quality. PRI trunks work best for your business when you want to manage costs by leveraging your investment in traditional PBX.

With PRI, your business will:

  • Maintain continuity when disaster strikes with recovery features that ensure you never miss a call
  • Maximize your phone capabilities with enhanced calling features
  • Use more phone numbers with greater flexibility

If you want to grow your business, rely on the quality and reliability of NITCO’s PRI Lines to keep you connected. Call a NITCO Business Solutions Specialist at 219-996-2981 to get started!

Faster. More efficient. More effective.

Voice and data across a single, efficient and secure network. Streamline your business

When you business depends on multimedia communications, depend on NITCO’s SIP Trunks to manage your calls and data.

A SIP Trunk, or Session Initiation Protocol, delivers multiple voice lines to your business through a virtual connection shared over your data connection. With NITCO’s SIP Trunks, stay connected though voice, data and video. No additional hardware required and your business is able to keep your existing PBX and key system infrastructure.

Why SIP Trunks?

  • Reduce costs by combining voice and internet over a single connection
  • Keep your business connected with excellent uptime, flexibility and disaster recovery options
  • Easily add new phone numbers
  • Reduce administrative support costs
  • Talk and connect around the globe through your computer or mobile device with multimedia communications
  • Quickly connect your company’s different branches and remote workers.

Call a NITCO Business Solutions Specialist at 219-996-2981 to grow your multimedia capabilities and your business today!

Upgrade your business and save with NITCO’s Voice Solutions today! Let NITCO help you find the plan that’s right for you. Call a NITCO Business Solutions Specialist at 219-996-2981 to get started!

Available for special circuits and secure connections that require a special handoff.

Using VOICE Features

Allows you to receive the calling party's directory number on incoming calls. Feature is available with the ability to display number only or both name and number.


Using the Voicemail System
The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which options you would like.

Accessing the Voicemail System
The first time you access your voicemail box you will be asked to set up your mailbox, record your name and a greeting to be played by callers. When you have one or more unheard voice messages waiting, your phone will play a stuttered dial tone when you pick up the handset and will see a visual indicator if your phone has one.

From your home phone:
  1. Press the Messages button or dial *98.
  2. Enter your voicemail password.
  3. If you have new messages, the messages will be identified.
  4. After hearing any new messages, you will be presented with the Voicemail Main Menu.

From another phone:
  1. From an external phone either:
    • Dial the voicemail access number 219-996-3130
    • Dial your main telephone number and press *
  2. When prompted, enter your 10 digit number.
  3. When prompted, enter your voicemail password + #.
  4. If you have new messages, the messages will be identified.

Forwarding A Message
While listening to messages, you can send a copy of the message to another recipient.
  1. To Forward the current message, press 5.
  2. Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
  3. Press # when finished entering destinations.
  4. You will be prompted to record an introduction.
  5. After the tone, record your introductory message and press # when finished.
  6. Press # to send.
  7. Press 1 for delivery options.

Replying To A Message – Dialing The Originator
  1. While listening to a message, you can call the person back by pressing 4 and selecting option 1.
  2. This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.

Changing Your Voicemail Password
  1. Access your voicemail box.
  2. From the Main Menu, Press 4 to change your settings.
  3. Press 3 for security options.
  4. Press 1 to change the PIN.

Recording Your Personal Greeting
  1. Access your voicemail box.
  2. From the Main Menu, Press 3.
  3. To set up a personal greeting press 1.
  4. To set up a system generated greeting or to change the recording of your name press 3.
  5. To change the greetings that callers hear when you’re busy press 5.
  6. If you don’t record a personal greeting, a generic greeting will be played.
When you are on the phone a beep tone tells you that a second person is calling.
How to use call waiting
  1. To end first call to answer the second call hang up and second call will ring your phone
  2. To put first call on hold, quickly press and release receiver button
  3. To switch between parties quickly press and release receiver button
Lets you transfer incoming calls to other phones that you can dial direct. While calls are being transferred you can still make calls as normal. Incoming calls to your number will cause the phone to ring but you will not be able to answer the call. *
How to use call forwarding
  1. Dial *72, and wait for dial tone
  2. Dial the number that you wish to forward your calls to. You will hear two short tones then normal ringing. Call forwarding to this number goes into effect when the party answers at the number you are forwarding to. If the line is busy or there is no answer repeat the steps. On the second attempt no answer is required for the service to go into effect
  3. To turn off call forwarding on your line dial *73, and wait for two beeps then dial tone

* If the number you are forwarding to falls outside of your local calling area long distance rates will apply.
This service allows you to access and change your call forwarding configuration from any phone. *
How to use remote call forwarding
  1. Call the Remote Call Forwarding access number: 219-996-3132
  2. Enter your NITCO phone number and your pin, when prompted.
  3. Enter the Call Forwarding access code you require (for example, to access Unconditional Call Forwarding, enter *72).
  4. Configure the call service as for normal Call Forwarding configurations.
  5. Wait for confirmation tone
  6. To disable DCF, press *93

* If the number you are forwarding to falls outside of your local calling area long distance rates will apply.
Enables you to designate a maximum of 12 telephone numbers from which calls will be forwarded to another number that can be dialed directly. You can construct or modify a telephone number screening list by dialing a unique code. Incoming calls will be screened against this list and any calls coming from a number on the list will be forwarded. *
How to use selective call forwarding
  1. Dial *63 and follow the voice prompts

* If the number you are forwarding to falls outside of your local calling area long distance rates will apply.
Lets you add a 3rd party to an existing conversation without operator assistance.
How to use 3-way calling
  1. Press and release the receiver button to put call on hold and listen for 3 beeps then dial tone
  2. Dial the number of the third person
  3. Press and release the receiver button again to connect all parties
Lets you dial frequently called number with only 1 or 2 digits.
How to use speed dial
  1. Select a one-digit code (numbers 2 - 9) for speed dialing 8, two-digit (20 - 49) for speed dialing 30
  2. For speed dialing 8 dial *74, for speed dialing 30 dial *75
  3. Dial the code that you selected along with the phone number you wish to represent with the code. Be sure to dial the number as you would normally dial it. Two beeps confirm entry
  4. To call a number you have added to your speed dial, dial the one or two digit code then press #
Enables you to dial a special code to reject those calls from private numbers. Caller will receive a recording indicating the person they are calling does not wish to accept calls from callers who block their number.
Enables you to designate a maximum of 12 telephone numbers from which calls will be accepted. You can construct or modify a telephone number screening list by dialing a unique code. Incoming calls will be screened against this list and only calls coming from a number on the list will be allowed through, all other calls will be forwarded to a recording.
How to use selective call acceptance
  1. Dial *64 and follow the voice prompts
Enables you to designate up to 12 telephone numbers from which calls from will be blocked. You can construct or modify a telephone number screening list by dialing a unique code. Incoming calls will be screened against this list and any calls coming from a number on the list will be forwarded to a recording.
How to use selective call blocking
  1. Dial *60 to activate. Then follow the voice prompts.
Enables you to designate up to 12 telephone number and provides you with a distinctive alerting signal, ring or call waiting tone when you are called from a number on that list. You can construct or modify a telephone number screening list by dialing a unique code.
How to use distinctive ringing
  1. Dial *61 to activate.
Enables you to automatically redial the most recent incoming call. The feature cannot be activated for calls originating from a line that is forwarded or from a line not associated with a telephone number.
How to use automatic callback
  1. Dial *69 to activate.
Enables you to automatically redial the last outgoing telephone number dialed. When the number is busy, repeated attempts to connect are made for the next 30 minutes. A special ring will let you know when your call is ready.
How to use automatic redial
  1. Dial *66 to activate.


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CFON Ribbon Cutting 7-11-18

Chesterton Fiber Network Open for Business

 Chesterton, Indiana, July 13, 2018:   Northwestern Indiana Telephone Co. (NITCO) and the Town of Chesterton, Indiana announced this week that the new fiber optic communications and data network is now open for business!

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NITCO Increases Maintenance to Upgrade Services

Rensselaer, Indiana: NITCO (Northwestern Indiana Telephone Co.) is announcing the following actions to support its customers in Rensselaer and Morocco:

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