Understanding TYPICAL CHARGES on Phone Bills

Taxes may be imposed by state, local, and municipal governments on goods and services, including phone service.
All telecommunications service providers must contribute to the federal Universal Service Fund, which helps people in rural and high-cost areas, and income-eligible consumers, get access to telecommunications services at reasonable rates through programs and initiatives such as the Connect America Fund, Lifeline and the E-rate program for schools and libraries
  • 911 – To help local governments pay for emergency services such as fire and rescue.
  • Telecommunications Relay Service – To help pay for relay services that transmit and translate calls for people with hearing or speech disabilities.
  • "Directory Assistance" – For placing 411 or (area code) 555-1212 directory assistance calls.
  • "Monthly Calling Plan Charge" – For any monthly calling plan, such as unlimited long distance calling on your wireline bill or unlimited minutes on your wireless bill.
  • "Operator Assisted Calls" – For calls connected by an operator. Rates for these calls generally are higher than rates for unassisted calls.
  • "Features Charges" – For services such as call forwarding, three-way calling, call waiting, voice mail and caller ID.

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