Protect Your INVESTMENT

NITCO protection plans pay for themselves with one service call.

Classic Plan

ONLY $1.95/month

POTs & Digital Voice

Classic Plan: is an insurance policy that saves you the cost of a service trip charge to diagnose trouble with your telephone service and the replacement of digital voice equipment (ATA). This protection plan also entitles you to repair/replace wiring and faulty telephone jacks inside a home or business. It covers all lines at one location.

Eligibility: Residential, Business

Pro Plan

ONLY $4.95/month

Voice & Internet - or JUST Internet

Pro Plan: is an insurance policy that saves you the cost of a service trip charge to diagnose trouble with your service or repair of wiring and faulty jacks inside your home or business. This protection plan also covers the wireless DSL modems/routers. It also covers the service trip charge for wireless customers and repairs to NITCO's equipment (excluding customer's router). Equipment includes the radio, cabling, and power adapter issued during installation. It covers all lines at one location.

Eligibility: Residential, Business

Elite Plan

ONLY $9.95/month

Voice, Internet & TV

Elite Plan: is an insurance policy that saves you the cost of a service trip charge to diagnose any trouble with your service, wiring or jacks inside your home or business. It covers NITCO equipment like radio, cabling, power adapter, modems, router, and your TV table top set. It cover all lines at one location.

Eligibility: Residential, Business

  • Customers who reside in apartment complexes, trailers, or other temporary structures are not eligible for all of the benefits of the Classic Plan however, the Classic Plan will cover protection against premise charge.
  • Townhouses and Condos may carry Classic, Pro, or Ellte Protection; however, if we need to install a new line, a letter of authority or Power of Attorney must be provided.
  • Customers may request a protection plan from Help Desk at the time of trouble. You must retain this service for one year. If coverage is cancelled before the first year, the customer will be back billed for services rendered.
  • Customers who want to sign up for a protection plan from our technician when they come will be charged the service trip charge fee. Other coverage begins after the conclusion of any existing trouble tickets.
  • You are required to troubleshoot with our Help Desk before we dispatch a technician.

Voice, Internet and TV Protection commonly known as Classic, Pro & Elite does not cover:

  • Repair of telephone instruments such as answering machines, fax machines, cordless telephones, satellite TV dish, Web TV, alarm systems, automatic dialers, or automatic meter readers that are connected to the inside wiring and jacks.
  • Inside wiring or jack repair for boats, recreational vehicles, construction trailers, or other temporary structures.
  • Repair of damage due to vandalism, riots, civil disturbances, or malicious activity.
  • Repairs resulting from a customer's failure to exhaust troubleshooting options with technical support. This can include the cost of the service trip charge, labor, and materials.
  • Repairs resulting from the wiring that does not meet the telephone industry standards.

  • Wire must be 22 or 24 gauge, solid conductors, and insulated
  • Wire must not be stranded
  • Wire must be rated for indoor and outdoor use
  • Wire must not be lying on the ground or put through a window
  • Wiring must be installed in an acceptable manner in accordance with telephone industry standards


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CFON Ribbon Cutting 7-11-18

Chesterton Fiber Network Open for Business

 Chesterton, Indiana, July 13, 2018:   Northwestern Indiana Telephone Co. (NITCO) and the Town of Chesterton, Indiana announced this week that the new fiber optic communications and data network is now open for business!

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East Chicago Chooses NITCO as Fiber Partner

Hebron, Indiana, March 5, 2018: Northwestern Indiana Telephone Co. (NITCO) is pleased to announce that it has signed a long[...]

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